Community Service Agency (CSA)

CSA is a community-based organization whose function is to facilitate access to, and ensure coordination of, care for youth with serious emotional disturbance (SED) who require or are already utilizing multiple services or are involved with multiple child-serving systems (e.g., child welfare, special education, juvenile justice, mental health) and their families.


Want to learn more about how to become a client? Click the link below to find out more!

Program Information

Want to learn more about this program? Click the link below to find out more details.


CFS has locations all over Massachusetts, find out more where these services are offered.

How to Receive CSA Services

Interested in receiving CSA services? check out the information below to get started today!


Easily submit referrals for Child and Family Services programs using the provided online link. We've simplified the process, making support just a click away.


Please be aware that walk-ins are currently not permitted for this program. To enroll in this program and receive services, kindly explore one of our alternative enrollment methods. We look forward to assisting you through these designated channels.

Phone Call

Feel free to call our dedicated line for service requests. Check the locations below for specific phone numbers. We're here to promptly assist you with information on our various programs and services.

CSA Program Information

Outreach Services

What is the purpose of the CSA program?

The CSA Designed to help families coordinate the care for children and adolescents who are at risk of hospitalization due to behavioral health issues by using the strengths of the youth, family, team, and community.

Outreach Services

How does the CSA program help?

INTENSIVE CARE COORDINATION (ICC) is a voluntary service that uses the Wraparound care planning process to coordinate multiple services and supports for youth with Serious Emotional Disturbance (SED).

The Care Coordinator is responsible for working with the youth and family to:

  • Complete a risk management and safety plan
  • Conduct a comprehensive home-based assessment of the youth’s and family’s strengths and needs
  • Assemble a care planning team of the family’s preference made up of formal and natural supports to help support the youth and family
  • Develop an Individual Care Plan (ICP) that guides the family and team in pursing goals identified by the care planning team
  • Make sure services and supports identified on the ICP are in place and coordinated
  • Collaborate with other collaterals (emergency services, hospitals, primary care physicians, mental health providers, schools, state agencies, etc.).

FAMILY SUPPORT & TRAINING (FS&T (FAMILY SUPPORT & TRAINING)) The family partner works closely with the care coordinator (for youth in ICC) to help the parent/caregiver of the youth with:

  • Teaching the parent/caregiver how to navigate the child-serving systems.
  • Identifying available services and supports in the community.
  • Developing connections with self-help or support groups.
  • Supporting and coaching the parent/caregiver in reaching goals
Outreach Services

Who makes up the CSA program?

Bachelors and master's level Intensive Care Coordinators with a degree in a human service field and Family Partners with experience as a caregiver of a youth with special/mental health needs. Management staff is comprised of a program director with administrative and clinical responsibility for the program, senior care coordinator(s) and the senior family partner(s) who serve as supervisors to the care coordinators and family partners respectively. In addition, there must be available clinician(s) licensed at the independent practice level to support supervision requirements for care coordinators and family partners

CSA Locations

The CSA program is available in the following locations. For more information on any of facilities below, click the Learn More button under the site of your interest

New Bedford

3057 Acushnet Ave, New Bedford MA 02745

Info: (508) 990-0894
Caring Network: (508) 742-3915
CSA: (508) 742-3940
EFS: (508) 742-3862
IHT: (508) 990-0894
Mixed Population: (508) 742-3950
TM: (508) 990-0894
Beyond House: 508-962-2960
MYDP: (508) 742-3950

Fax:(508) 990-0298

Hours: Mon- Fri 8am-5pm